Making things happen in the world of customer experience, contact centre and artificial intelligence
About
With over 30 years’ experience within contact centre, customer and employee experience, and Artificial Intelligence, we are uniquely positioned to drive the right outcomes. We work primarily with technology vendors to make them the best they can be, resulting in significant revenue growth. We also work with enterprise and government clients seeking independent expert advice on the vendor technology landscape.
Services
Technology Vendors – Accelerating Growth
Driving transformative growth becomes easier when you have the right plan with the right knowledge and the right levels of activity. Welcome to Method and Momentum a specialized sales advisory for technology vendors within Contact Centre, Customer Experience and Artificial Intelligence. Experience of success includes double and triple digit growth across a range of technology suppliers from very large ($500m+) to start up and year one companies ( $1m+).
1. Strategic Sales Plan
Build out a complete "Go To Market" plan that articulates the addressable opportunity and appropriate activities to succeed for your company. This includes market definition, targeting, magnification of impact strategies, account mapping, sales representative profiling.
2. Sales Mentoring
We work with sales executive leaders, sales managers, individual contributors or entire sales teams. Our goal is to increase performance at every level through coaching and counsel with role or opportunity specific thinking applied using the “Method and Momentum" approach.
3. Strategic Retainer/Board Advisory
Working on a monthly retainer enables organisations “ad hoc access” to our expertise for advice, counsel, support, and other services as required. This service allows for a monthly meeting which may cover opportunity, strategy, tactics, acquisition, performance or as required of an advisory board member.
4.Pipeline Emergency
When the sales pipeline is insufficient to meet the target, or very low conversion, there is a need for urgent action. The team in place need support that has to be material, and generate near immediate impact. Our service includes a rapid review of situation, then a build of activities and initiatives that will drive sales productivity and effectives.
Technology Vendors
Enterprise and Government
Simplify, Service, and Save
Organisations seeking to optimise employee and customer experience are challenged with the time required to understand a complex vendor and technology landscape across contact centre, customer experience and artificial intelligence. Identifying where to invest, what they do and whether they fit your strategy is a critical early challenge. It becomes easier when you engage an independent expert advisory with experience of every major vendor and challenger and is across local and global customer experience strategies, trends and outcomes. Welcome to Method and Momentum.